Refund policy
RETURN & REFUND POLICY
PatterNest ("PatterNest," "we," "us," or "our"), operating at www.cradleglow.store (the "Site"), provides this Return & Refund Policy ("Policy") governing all purchases made through the Site. This Policy is incorporated by reference into our Terms of Service. By placing an order, the customer ("you," "your," or "Customer") acknowledges and agrees to the terms set forth below.
Effective Date: September 8, 2026
1. Return Eligibility Window
Customer may request a return within thirty (30) calendar days of the delivery date confirmed by the carrier's tracking record ("Delivery Date"). Requests submitted after this window has expired will not be eligible for a refund, store credit, or exchange under any circumstance, regardless of the reason for the request.
Before shipping any item back, Customer must first submit a return request to patternest.official@gmail.com and receive a Return Merchandise Authorization ("RMA") in writing. Items returned without a valid RMA will not be accepted, and PatterNest shall bear no obligation to locate, process, or return such items to Customer.
2. Condition of Returned Items
To qualify for any refund, exchange, or credit, the returned item must be:
a) Unused, unwashed, and free of any signs of wear, stains, odors, or damage; b) Returned in its original packaging, complete with all accessories, inserts, tags, and the remote control unit; and c) Accompanied by proof of purchase (order number or confirmation email).
For hygiene and safety reasons inherent to infant products, any item showing evidence of use — including but not limited to removed or activated heat-retention inserts, soiled fabric, or a broken hygiene seal — is deemed used and is not eligible for return, refund, or exchange, except where the item is confirmed defective under Section 5.
PatterNest reserves the sole and exclusive right to determine, in its own discretion, whether a returned item meets the conditions of this Section. Items that do not meet these conditions will be shipped back to Customer at Customer's expense, and no refund will be issued.
3. Non-Returnable Items
The following are final sale and not eligible for return or refund under any circumstance:
- Items marked "Final Sale," clearance, or purchased with a discount code exceeding 30% off;
- Gift-with-purchase or promotional bonus items;
- Any item returned outside the window described in Section 1.
4. Return Shipping Costs
Customer is responsible for all shipping costs associated with returning an item, except where the return is due to a confirmed defect or a fulfillment error attributable to PatterNest under Section 5. Original shipping and handling charges are non-refundable under any circumstance. PatterNest recommends Customer use a trackable shipping service, as PatterNest is not responsible for items lost or damaged in transit back to our facility.
5. Restocking Fee
All approved returns not resulting from a confirmed product defect or fulfillment error are subject to a restocking fee of fifteen percent (15%) of the item's purchase price, deducted from the refund amount, to cover inspection, repackaging, and processing costs.
6. Damaged, Defective, or Incorrect Items
Claims for items received damaged, defective, or incorrect must be submitted to patternest.official@gmail.com within 48 hours of the Delivery Date, accompanied by (a) the order number and (b) clear photographic or video evidence of the issue and the shipping label. Claims submitted after this period, or without sufficient evidence, will be evaluated as standard returns under Sections 1–5 and are not guaranteed a remedy. PatterNest retains sole discretion to determine whether an item is defective and to select the applicable remedy (repair, replacement, or refund).
7. Refund Method and Processing
Approved refunds will be issued, at PatterNest's sole discretion, as either (a) store credit, or (b) a refund to the original payment method, less any applicable restocking fee and non-refundable shipping charges. Once a return is received and inspected, PatterNest will process approved refunds within 10–14 business days. Additional time may be required for the refund to appear on Customer's statement, depending on the card issuer or payment provider; PatterNest is not responsible for delays caused by third-party financial institutions.
8. Exchanges
Exchanges are subject to product availability at the time the returned item is received and inspected. If the requested replacement is unavailable, PatterNest will issue store credit in lieu of an exchange. PatterNest does not guarantee stock availability for any exchange request.
9. Order Cancellations
Orders may be cancelled free of charge only before they have entered fulfillment. Once an order has been marked as shipped, it is no longer eligible for cancellation and is instead subject to this Policy in its entirety.
10. Shipping Delays
PatterNest is not liable for delays caused by carriers, customs processing, weather events, or other circumstances beyond its reasonable control. Delayed delivery does not, by itself, constitute grounds for a refund, cancellation, or chargeback.
11. Chargebacks and Payment Disputes
Customer agrees to contact PatterNest at patternest.official@gmail.com to resolve any concern before initiating a chargeback or payment dispute with their bank or card issuer. PatterNest reserves the right to contest any chargeback filed in violation of this Policy using all available evidence, including order records, delivery confirmation, and this Policy, and reserves the right to refuse future orders from any Customer who files a chargeback without first contacting PatterNest.
12. Right to Refuse
PatterNest reserves the right, in its sole discretion, to refuse any return, exchange, or refund request that does not strictly comply with this Policy, and to limit, decline, or restrict future purchases from any Customer with an irregular or excessive pattern of returns.
13. Limitation of Liability
To the fullest extent permitted by applicable law, PatterNest's total liability arising out of or relating to any order shall not exceed the amount actually paid by Customer for the item giving rise to the claim. PatterNest shall not be liable for any indirect, incidental, or consequential damages of any kind.
14. Governing Law and Dispute Resolution
This Policy shall be governed by the laws of [State to be inserted], without regard to conflict-of-law principles. Any dispute arising out of or relating to this Policy or a Customer's order shall be resolved through binding individual arbitration, and Customer waives any right to participate in a class, collective, or representative action, to the extent permitted by applicable law. (This clause requires review by qualified counsel before publication — enforceability of arbitration and class-action-waiver language varies by state and consumer-protection statute.)
15. Amendments
PatterNest reserves the right to modify this Policy at any time without prior notice. The version in effect on the date an order is placed shall govern that order.
16. Contact
For all return, refund, or exchange requests: Email: patternest.official@gmail.com Website: www.cradleglow.store
Last updated: September 8, 2026